The Blog

I never used a blog before and never thought about to create a blog. In management class I was force to create a blog because it is 20% grade from the course. When prof. Kurpis give us first assignment for the blog I was so worried about that how I am able to do this assignment but one of my classmate’s from MGT class she helps me to create the blog. Even she was explaining to me everything but still I was so confused to go to blog but now a days I became little bit used to with blog. I think the blog was a interesting experiment, it help students to express their self more freely then class, you can see in class some students are very shy to speak but in the blog they wrote their comments freely about the class activities. Even me: I am very shy to speak in class and never share my comment but in management class I was sharing my comment by the blog, so I think using a blog is not a bad idea at all.

The Poem

Management
The act of directing and controlling
A group of people to accomplish a goal,
Deployment and manipulation of human
Financial, technological, and natural resources.

Managerial work
Making a profit for the shareholders,
Creating a valued products for the customers
Rewarding employment opportunities for the employees
For the ethics, being honest and truthful and
Keeping the faith of public in good standing.

Extra Credit Assignment

On November 26, 2007, I decided to head to McDonalds for lunch with my nephew. We parked the car, walked into the restaurant, and placed the order. While standing in line I had a feeling they would have a hard time with this specific order. There at the counter, a cashier approached me and said “Welcome to McDonalds! May I take your order please?” I asked for a small hamburger with four pickles and a small order of French fries without salt. The cashier seemed to understand what I had just said and placed my order through the touch screen register.
While I waited in front of the counter, the cashier decided to take the next order. After exactly five minutes, the cashier brought me a burger and continued to wait for the fresh batch of French fries still frying in the heavy duty fryer. The back crew were going back and forth with this specific order, and I heard the cashier repeatedly say “With four pickles on the hamburger” to them. The manager realized I had been waiting for a while for the food so she decided to get involved. The manager went in the back and put my order together without any confusion from what I noticed. Once I received my food I stepped to the side of the counter and checked if what was in the bag matched the order I had placed. Unfortunately, the contents in the bag were not exactly what I had ordered. The French fries were salt-less just like I had ordered but the burger had two pieces of pickles instead of four.
Having waited for five minutes, I knew I could not just walk away with the wrong order. Therefore, I decided to bring the bag back to the manager so she could see that my order was put together wrong. To correct the mistake, she went to the back and place two extra pieces of pickle on the burger. I was frustrated to say the least at their lack of efficient management over my order, after having waited for over seven minutes.
I thought I had visited this McDonalds at a great time, just when McDonalds switch their menu from breakfast to lunch at eleven o’clock. I though that it would be easy to put this order together, but unfortunately they proved me wrong. Today, I was disappointed with their customer service which they took too long and were wrong the first time. I was annoyed but I did not lose my temper. I just simply made sure that my order was properly completed.
To my point of view, McDonald’s management process is very clear cut and predictable, similar to an assembly line. A cashier takes the customers order then sends it to the back crew on the electronic monitors. The back crew works on the order, following the basic formulas for making cheeseburgers, fries, pies, cookies, and drinks. The cashier than take picks up the food off the heating rack, bags it, and gives it to the customer. Unsurprisingly, any wrench thrown into this system can halt production by several minutes. In my case, the fact that I ordered four pickles on my burger instead of the usual two, I threw the workers off base, slowing production by several minutes. Unusual orders can be complicating to some, slowing down the back crew.
If I were brought in as a consultant to McDonalds to help them increase their efficiency, I would consider making some changes to improve their operation during special orders: I would recommend that a cashier taking the order should fully understand what the order contains. By understanding the order, it can make a whole lot of difference. By understanding the order completely, the cashier can help the back crew if any confusion starts to occur. My second recommendation would be, make sure to see who is working on this specific order and communicate thoroughly with that individual. If the cashier takes an unusual order, he/she becomes responsible for the order. I am not suggesting that the cashier who took the order should go back and check on the other crew for the order. Instead, I suggest that the cashier communicate enough with the back crew without disturbing other orders and without any involvement of the manager. My third recommendation would be to monitor the order’s fulfillment correctly and thoroughly. It’s not about how quick you can serve your customer but it’s about satisfying one customer at a time with their order. A single customer can speak out saying negative things about the franchise or they can do the opposite by saying how well the customer service is McDonalds. My latest experience at McDonalds is a good example of why someone would complain about McDonald’s customer service and efficiency.
People in today’s world are always on the go, so they do not have time to spare waiting for the orders to be put together in their local McDonalds. It is up to McDonalds to perform up to the people’s expectation, not fall behind, frustrating customers to the point that they don’t want to go back. McDonalds has to do a better job of training their workers so they won’t be thrown off if they have to complete orders they are not used to.

DISC

The exercise that we did in class it was very interesting I found my self that I was a C and D. This was describing who I am and how I react to any situations. I think it is helpful to determine people's management type to understand people but it is not 100% true, I believe that DISC test would give you little idea about a person that how a person react to any situations or if he/she fits into the position or able to handle the assigned.

The Power of Vision

My vision of the future in next five years, first I want to complete my bachelor degree with finance by next year. Second I want a good job with good pay and I believe I will get a good job because I have so far lots of experiences from many different companies. Third I want to start a family which means I want a baby. Fourth I want to buy a house if I have lots of money. The last one which is fifth I want to go back to my country and help poor and homeless people, I really don’t know how I will help them but I will try my best to help them by money, food and cloths. That’s all for next five year.

Making Decision

This is the first time I ever had the professor let his students to decide what to do with their test grade. This is very interesting I enjoyed it I like’s prof. idea and I improved my test grade. I learned a lot from this exercise, making a decision is not easy; it’s very hard when 80 students making one decision in short time.

Everybody was shouting and yelling but one of them our classmate I believe his name is Richard, he did good job he went to front and helping out everyone to get together and come up with one decision. Once he got lost the reason everyone making him crazy by yelling, I do understand it is very hard 80 students and one person was helping. If I am Richard I will break as a 4 groups and get everyone opinion or prof. should make a 4 group and one leader in class, so that way everyone get a chance to share their opinion. Anyway we enjoyed it and I wish Baruch every professor should gave us freedom like prof. Kurpis did

Egg Experiment

My group worked well together and I think we went each step in order. Before we started we discussed exactly what needed to be done when we get all the supplies but we came up with a lot of creative ideas and we decided on what we thought was the most effective one. We tried some scenario on how our egg would land in the bucket without break, but our egg broke and our team was disappointed to not get the extra five points. Anyway we had an experience and we had fun too.

Time Management at work place

To be a good manager, you have to like people and be good at communicating.This is hard to fake . If you don’t enjoy interacting with people, it will hard to manage them well. You must have a wide range of personal contacts within your organization. You need relationships – not necessarily personal friendships- with a fair number of people, including your own employees. You must encourage these people to tell you what’s going on and give you feedback about what people are talking about the company and your role in it.

My experience at my work last summer is not a pretty one. My boss was running the company in a boy’s club atmosphere where his favorites were given the green light to act as they pleased. They did whatever they wanted to do, they would yell, scream, curse in a bunch of meetings. They would chastise people. My boss was hurling books during meetings, yelling at people and indirectly keeping people on their toes as if they are expendable and keeping the morale low. We employees started saying to ourselves, “Are we supposed to be making this person happy or the other people happy? They seem to have other priorities”.

About Me

Hi everyone, my name is Fatema and I am from Bangladesh. I am senior in Baruch College doing Finance, hoping to graudate next summer. My gold for MGT class to learn something interesting. My hobbies are listing music and watching TV.